OUR SERVICES
UNMATCHED ADDED VALUE SERVICES FOR CLOUD PBX PROVIDERS
Our comprehensive service matrix ensures your business is optimally supported at every stage of the customer lifecycle.
CLOUD PBX PROVIDER INTEGRATION LAYER
Our foundational integration with your cloud PBX provider systems happens upfront, creating the technical infrastructure that makes all subsequent customer-facing services possible. We connect our systems to yours, providing you with seamless access and automated workflows—without the implementation burden.
API & platform integration
Workflow integration
Live data & inventory sync
We handle the complexity
Our integration layer as foundation for our B2B service partnership for telecommunications - helping you onboard and retain customers. COMPLUS services follow a 3 stage approach.
Stage 1: Pre-Sales & Planning
SOFTWARE SERVICES
Pre-Sales Consulting
- Customer conceptualization with your sales team
- Solution design and presentation
- Manufacturer-independent recommendations
- Complete customer satisfaction assurance
Needs assessment & analysis
Requirements prioritization & product matching
Comprehensive business analysis including current infrastructure evaluation, pain point identification, and future system requirements mapping.
Collaborative brainstorming session with carrier sales team and customer to prioritize requirements and compare different Cloud PBX options to identify the best-fit system.
Solution recommendation & documentation
Client presentation & support
Finalization of the recommended Cloud PBX solution with support for carrier-led documentation creation, ensuring all technical requirements and product selections are clearly captured.
Expert-led solution presentations to customers, technical Q&A sessions, clarification of technical requirements, and ongoing consultation throughout the sales process.
HARDWARE SERVICES
System and Process Integration
- Live order and stock listings
- MAC address delivery automation
- Webshop and warehouse integration
- Hardware and Hardware Portfolio consulting
Hardware Portfolio Consulting
Webshop & Warehouse Integration
Strategic carrier-level consulting to define optimal hardware portfolios and standardized product offerings that best serve your customer base and use cases.
Complete integration of hardware and service ordering systems with webshop platforms and warehouse management for streamlined order fulfillment, real-time synchronization, and automated workflows.
Inventory Management
MAC Address Automation
Live order and stock listings with real-time visibility into inventory levels and automated replenishment triggers.
Automated MAC address delivery and device provisioning for seamless hardware deployment and configuration.
Stage 2: Implementation & Deployment
SOFTWARE SERVICES
Implementation & Onboarding
- Cloud PBX/UC solution implementation
- Customer frontend introduction
- Technical onboarding assistance
- Seamless handover to customer
Cloud PBX/UC Deployment
Customer Frontend Setup
Complete cloud-based communication system setup including PBX configuration, UC platform integration, and feature activation.
User interface configuration, dashboard customization, and portal setup tailored to customer branding and requirements.
Technical Training & Support
Seamless Handover Process
Comprehensive user training, administrator education, and technical documentation delivery for smooth adoption.
Structured transition from implementation to live operations with comprehensive knowledge transfer and support protocols.
HARDWARE SERVICES
Logistics & Fulfillment
- Complete supply chain management
- Pre and post-rollout logistics
- White label delivery services
- Installation, maintenance and refurbishment
Supply Chain Management
White Label Delivery
End-to-end supply chain coordination including vendor management, inventory optimization, and quality assurance.
Branded delivery services maintaining your customer relationships with professional packaging and communication.
Pre-Rollout Logistics
Installation & Maintenance
Strategic planning and coordination of hardware delivery, warehousing at intermediate locations, and preparation before final deployment to end customers.
Professional on-site installation services, rollout coordination, ongoing maintenance scheduling, and hardware lifecycle management.
Stage 3: Ongoing Support & Maintenance
SOFTWARE SERVICES
Ongoing Technical Support
- 9-5 weekday technical support hotline
- Level 1 & Level 2 support capabilities
- Issue resolution and carrier escalation
- Regular performance reviews and check-ins
9-5 Weekday Support Hotline
Level 1 & Level 2 Support
Professional technical support during business hours (9-5 weekdays) with immediate response capabilities and structured escalation procedures.
Standard Level 1 first-line support with Level 2 capabilities when equipped with necessary carrier tools. Smart routing and appropriate escalation to carrier Level 3 when needed.
Issue Resolution & Escalation
Performance Reviews & Check-ins
Efficient troubleshooting and problem resolution with clear escalation paths to carrier technical teams for complex issues requiring deeper expertise.
Regular check-ins with customers and carriers, project-level performance reviews, and managed service segment reviews when needed by the customer.
HARDWARE SERVICES
RMA & Warranty Management
- Complete return merchandise handling
- Warranty obligation fulfillment
- End-customer communication
- Seamless replacement processes
RMA Processing
Warranty Management
Streamlined return merchandise authorization with automated workflows, tracking systems, and quality assessment procedures.
Complete warranty obligation handling including claim processing, manufacturer coordination, and coverage verification.
Replacement Coordination
Customer Communication
Seamless replacement device coordination with advance replacement options, configuration transfer, and minimal downtime procedures.
Direct end-customer communication throughout the RMA process with status updates, timeline management, and resolution confirmation.
OUR SERVICE MATRIX
Comprehensive service coverage across all phases of the customer life cycle.